✨E-Ink Fridge Magnet

Key influencing factors and explanations:

Alignment & fitting problems: Misalignment between the phone’s NFC antenna and the fridge magnet’s coil, or loose contact from insufficient pressure, will directly block signal transmission; moving the device before the "Transfer Successful" prompt appears will instantly interrupt energy and data synchronization.

Device & environmental interference: Unstable power supply to the NFC module when the phone’s battery is below 30%, and background tasks like calls or video chats consuming system resources and power, will significantly increase the failure rate; external obstructions or material interference may also cause signal attenuation.

Screen technical characteristics: Occasional temporary transfer failure of a single photo is normal; after successfully transferring another photo, retransmitting the original one usually works.

Key conclusion: These are common phenomena in near-field communication technology, not product defects. Follow the troubleshooting steps to succeed.

Step-by-step operation guide:Device preparation: Confirm the phone supports and has NFC enabled (Path: Settings > Connections), keep the battery ≥ 30%, avoid high-power-consuming background apps; Critical Tip: Be sure to remove the phone case before transfer to completely eliminate signal blocking and conduction interference from the case.Precision operation process: Refer to the phone’s manual to locate the NFC antenna, align it with the marked coil area on the fridge magnet, press firmly for tight contact (avoid looseness), and keep still until the "Transfer Successful" prompt appears—never move the device midway.Troubleshooting steps for failure: Follow the sequence "Check NFC switch & battery → Realign precisely + press firmly → Retry with another photo (retransmit the original after success)" to improve the success rate.

Troubleshooting & solutions:Basic debugging: Update the phone system and VIDABAY supporting app (if used), close and restart the app to resolve temporary software glitches.Operation calibration: Focus on checking for misalignment, insufficient pressure, or mid-transfer movement; realign and press firmly while keeping still.Retry with another photo: If a single photo consistently fails to transfer, try another photo first (related to screen technical characteristics, not a fault); retransmitting the original after success usually works.Follow-up support: Repeat the above steps if issues persist; contact customer service with device details for assistance.

Core conclusion: No, occasional transfer issues are unrelated to product quality.Root causes: Primarily misalignment (more prominent on Android), improper operation, environmental interference, and temporary single-photo transfer anomalies due to screen characteristics.Usage guidance: The fridge magnet undergoes rigorous testing; standardized operations significantly improve success rates—do not give up easily.

Core recommendation: Do not transfer with a phone case; remove it first.Specific reasons: Cases of all materials and thicknesses may block NFC signals or interfere with energy conduction, causing attenuation or interruptions. Even occasional success with thin cases cannot guarantee stable performance.Operation supplement: After removing the case, align with the NFC antenna (upper-middle back for iPhones, model-specific for Android), press firmly; adjust position or retry with another photo if transfer fails.

Comprehensive troubleshooting process:Priority operations: Follow the sequence "Check NFC enabled & battery (≥30%) → Reduce background power consumption → Realign precisely + press firmly (avoid movement) → Retry with another photo + retransmit original"; keep still until the transfer prompt appears, restart the app if necessary (Android users focus on confirming NFC antenna position).Customer service contact: If issues persist, contact support via [email address] or official website form, providing phone model, system version, operation details, and photo transfer status; customized solutions will be provided within 24 business days.

Warranty coverage: 12-month warranty for manufacturing defects including coil malfunctions and unresponsive e-paper screens (proof of purchase required).Non-warrantable scenarios: Accidental damage, improper use, and normal wear are excluded; temporary transfer issues from improper operation, environmental interference, or screen characteristics are not quality-related and can be resolved with standardized use.Warranty application: Submit order details via the customer service platform for quality-related issues to apply for warranty service.