Step 1. Determine whether the damage should be covered by warranty. Here are a few things that are NOT covered by warranty:
Normal wear resulting from standard usage that occurs over time.
Damage resulting from contact with objects. (Rails, boxes, stumps, rocks, little kids, etc, etc.)
Damage to product resulting from improper care or unnecessary roughness. (jamming tip/tail into snow, product flying off of roof racks, etc)
Parts, hardware, accessories that were lost or have gone missing AFTER receiving your shipment.
Step 2. Fill out our Warranty Request Form.
If you have any questions, don't hesitate to give us a mail. We want to see you back out on your product almost as much as you want to use it, but please be patient as warranty issues can take a considerable amount of time to resolve. Most warranties are usually resolved in a timely manner and will be processed in the order they come in.
Step 3. We will contact you with further instruction.
The next step varies by manufacturer and we will provide you with all the details for the next step.
Please keep safe and thanks for choosing www.etcydecor.com!!