Echodecor believes in Quick and Easy returns and wants to make this process as easy as possible for you.
Our return policy guarantees a 14-day return. If 14 days have gone by since the delivery to you, unfortunately, we can’t guarantee you a refund or exchange. But we will still like to help you so please don't hesitate to contact us.
To return or exchange your product, please contact info@etcydecor.com and we will provide you with our current return address.
For full details, read our full Return Policy below:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
There are certain situations where only Partial Refunds are granted:
- Any item not in its original condition,
- Damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If the returned items are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
- Sometimes the refund takes 3-5 days to be processed. For any questions or delays, please contact info@etcydecor.com.
Exchanges (if applicable)
We would gladly exchange an item for you if the size is not correct or the color is not what you like. But please be noted that for non-quality reasons, we will not bear the return cost.
Shipping
- To return your product, please contact info@etcydecor.com and we will provide you with our current return address.
- Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary：
- – Within USA, standard shipping takes 15-20 business days.